Updated December 1^st

COVID-19 Information

The Delaware Lottery is pleased to welcome players back to its two Redemption centers without appointments. To continue to promote public health and safety, we have added Retailer Claim Centers throughout Kent, Sussex an New Castle Counties.

ADD YOUR PHONE TO THE COVID-19 FIGHT

Help Delaware slow the transmission of the Coronavirus. Download Delaware’s FREE COVID Alert DE exposure notification app to help protect your neighbors while ensuring your privacy.

*Mobile device needs to support Bluetooth low energy as well as iPhone 63 and newer, or for Androids - Android 6 or higher and iOS 13.5 or higher.

RETAILER

The Lottery field marketing staff has resumed full operations and making regular retailer visits to each retail Lottery location. Retailers can continue to contact their representative via phone or email with any questions if needed. Tel Sel operations continued throughout the Covid-19 pandemic and our Tel Sel staff and ticket orders will continue to be delivered the next business day.

Cleaning and disinfecting lottery terminals:

isopropyl alcohol (70% solution) is effective and acceptable to use on all terminal touchscreens and cabinets. This is the only product that is approved for use on terminals.

IMPORTANT: ENSURE YOU ARE USING ISOPROPYL ALCOHOL

Important considerations before cleaning / disinfecting equipment

1. Power the terminal down.
2. Always wear gloves when working with cleaning solutions and disinfectants.
3. Select only non-abrasive cleaning cloths to avoid scratching touchscreens.
4. Do not get liquids inside the unit. If liquids get inside the unit, have a qualified technician determine whether it is safe to power the unit back on.
5. Avoid highly concentrated (70%+) alcohol, bleach or ammonia solutions, as these may cause discoloration.

If surfaces are dirty, they should be cleaned prior to disinfection.

More Covid-19 information can be found at DPH COVID-19 site: https://www.dhss.delaware.gov/dhss/dph/epi/2019novelcoronavirus.html and the CDC on disinfecting procedures for Coronavirus Disease 2019 (COVID-19) can be found here: https://www.cdc.gov/coronavirus/2019-ncov/community/home/cleaning-disinfection.html

OFFICES / CLAIMING A PRIZE

The Delaware State Lottery office remained open accepting ALL claims during the Covid-19 pandemic. For added convenience and to promote public health, select Delaware Lottery retailers can now cash winning tickets up to $2,500. Developed with convenience in mind, players will now be able to cash higher dollar value winning tickets in both the evenings and on weekends at locations throughout the state. Find a Retailer Claims Center location near you.

Alternatively, if you have a winning lottery ticket, you can still mail your ticket to the Delaware State Lottery Office via certified mail to the address on the back of the ticket for redemption. Please sign and clearly print the requested information on the back of your ticket. If using the mail, please complete a Delaware Lottery Claim Form, and allow 1-2 weeks for processing. We recommend making a copy of the front and back of your ticket to keep for your records (or take a clear photo of the front and back, using a smartphone), and then use certified or registered mail to track the envelope. To receive winnings by mail, send original ticket(s) and claim form in an envelope addressed to the address on the back of your ticket.

You may also present your ticket to the State Lottery Office located at 1575 McKee Road, Suite 102, Dover, DE. Our current claiming hours are from 8:00 a.m. to 4:00 p.m. Monday thru Friday. If you have any questions, please call 302-739-5291.

Please visit this webpage (delottery.com/Claim-Prizes) for the most up to date information on Lottery and before coming to the State Lottery Office to redeem a winning ticket. Any updates or changes will be posted to the webpage.

The Division of Revenue (DOR) has resumed lottery ticket cashing service at both the Wilmington and Georgetown locations. The Dover DOR location will no longer be cashing lottery tickets due to its closer proximity to the Lottery office in Dover.

The current claiming hours for the two DOR locations are from 8:00 a.m. to 4:00 p.m. Monday thru Friday.

SPORTS LOTTERY

Sports Lottery tickets can be cashed at the casinos.

DRAWINGS

Drawings for all games will continue as scheduled.

LICENSING

All Licensing of new Lottery Retailer applicants and change of ownerships have resumed.

QUESTIONS

You may call 302-739-5291 or send us a question through our Contact Us form. The player information line remains open, 1-800-338-6200.